Refund Policy

Thanks for shopping at www.jsmall.com.my

If you are not entirely satisfied with your purchase, we’re here to help.

You have [14] calendar days to return an item from the date you received it.

Buyers can return products for the following reasons:

  • Did not receive the order (e.g. parcel lost in transit)
  • Received an incomplete product (e.g. missing parts of product, missing products from order)
  • Received the wrong product(s) (e.g. wrong size/colour, different product)
  • Received a product with physical damage (e.g. dents, scratches, cracks)
  • Received a faulty product (e.g. malfunction, does not work as intended)

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account. You will receive the credit within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

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